Terms of Service

Customers should provide accurate, complete, and up-to-date information regarding their technical requirements, affected hardware devices, operating systems, and symptoms. Solva relies on this information to evaluate the inquiry, allocate appropriate diagnostic tools, and schedule technicians.

All applicable service fees, diagnostic charges, hourly rates, payment terms, and anticipated hardware or licensing costs will be clearly communicated or agreed upon before relevant technical work commences.

• Payment Obligation: Customers are responsible for settling agreed fees in full according to the stated payment terms on the invoice upon service completion or delivery.
• Scope Adjustments: Any additional work, hardware replacements, or expanded troubleshooting identified outside the original diagnostic scope will require the customer's prior authorization.

Solva treats all customer information, system logs, and private communications with the utmost professional discretion. We implement rigorous administrative, technical, and physical safeguards to protect your personal details and device contents against unauthorized access or disclosure.

We do not sell, rent, or trade customers' personal information to third-party advertisers or data brokers. All customer data is retained solely for legitimate business operations, dispatch management, and service fulfillment in accordance with our Privacy Policy and applicable data-protection regulations.

Our technicians exercise a high standard of professional skill, diligence, and industry best practices. However, intricate computer repairs, hardware servicing, operating system installations, data migration, and recovery procedures inherently involve technical risks.

Any non-excludable legal rights, statutory warranties, or consumer guarantees applicable under Australian law remain entirely unaffected by this section.

We endeavor to provide prompt, reliable, and high-quality services across all service areas. However, appointment availability, technician dispatch, and resolution timeframes may be influenced by technical complexity, hardware condition, third-party component availability, courier timelines, and external circumstances beyond our reasonable control.

Any estimated turnaround time or completion window provided by Solva is an informed estimate based on initial diagnostics, unless explicitly agreed in writing as a fixed service level commitment.

Customers must not use our website, technical infrastructure, or support services for unlawful activities, unauthorized access to systems or networks, distribution of harmful software or malware, fraudulent conduct, or any activity that infringes upon the rights of others.

Solva reserves the right to decline or discontinue a service request where there is a legitimate reason to do so, including unsafe work environments, abusive behavior, suspected illicit software usage, or conflicts with applicable law, subject to existing contractual obligations.

Certain solutions may involve third-party software, replacement hardware components, cloud hosting providers, software-as-a-service (SaaS) platforms, or internet service providers. Such external products are governed by their respective licenses, end-user license agreements (EULAs), fee schedules, and privacy practices.

Solva operates independently of these vendors and does not control, endorse, or guarantee the ongoing availability, reliability, or policy compliance of third-party platforms.

To the maximum extent permitted by applicable law, Solva, its directors, employees, and authorized contractors will not be held liable for any indirect, incidental, special, or consequential damages arising from the use of our website or services, including lost profits, business interruption, or loss of operational data.

Unless otherwise specified, all branding, text, graphic designs, logos, website layout, code, and documentation published on the Solva website are the intellectual property of Solva or are used with proper authorization.

You may not copy, reproduce, modify, distribute, or commercially exploit any material or content from this website without explicit prior written authorization from Solva, except as permitted under applicable copyright law.