Privacy Policy

At Solva, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.

We may collect the following information when you contact us, submit an inquiry, or use our IT support and technology services:

• Name and contact details: such as your full name, email address, phone number, and physical suburb or address for onsite visits.
• Technical information: details regarding your devices, operating systems, hardware specifications, technical issues, or requested IT services.
• Communications and inquiries: messages, problem descriptions, contact preferences, and other details you voluntarily provide through our forms or helpline.
• Service management records: information necessary to schedule appointments, fulfill service requests, process billing, and manage our customer relationships.

We use your information exclusively for legitimate business purposes, including:

We handle all customer information professionally and take reasonable administrative, technical, and physical precautions to protect it against unauthorized access, loss, misuse, modification, or disclosure.

We retain customer records exclusively for our own legitimate business operations and do not provide customer databases to third parties for their marketing campaigns.

We may disclose information only when legally mandated by statutory authorities or when necessary to protect our legal rights. If trusted external service providers are engaged to support website infrastructure or service dispatch, access is strictly confined to what is necessary and bound by rigorous confidentiality agreements.

We store customer information securely for our company's business purposes. Access is strictly limited to authorized personnel who require the data to execute their specific technical responsibilities.

While we implement modern security measures to safeguard your information, no method of electronic storage or transmission over the internet can be guaranteed to be 100% impenetrable. We continually review and update our safeguards.

We retain personal information only for as long as reasonably necessary to fulfill the objectives described in this policy, including delivering ongoing support, maintaining legitimate business records, resolving potential disputes, and satisfying legal and regulatory obligations.

When information is no longer needed for these business or statutory requirements, we take prompt and secure measures to permanently delete or dispose of it.

Depending on your jurisdiction and applicable privacy legislation (such as the Australian Privacy Principles), you have significant rights regarding your data:

To exercise any of these privacy rights, please reach out directly via our contact details below.

Our website may use essential cookies and similar technology to support technical functionality, site navigation, performance metrics, and security. Where applicable, we will request your consent prior to deploying non-essential cookies.

Our website may contain links to third-party services or manufacturer support pages. Solva is not responsible for the privacy practices, content, or policies of external sites. We encourage you to review their specific privacy policies before providing any personal information.

We may periodically update this Privacy Policy to reflect modifications in our services, technical systems, or evolving legal obligations. The most current revision date will always appear prominently on this page.